Right of withdrawal

You have the right to cancel this contract within 30 days without giving any reason. The cancellation period is 30 days from the day you or a third party nominated by you, who is not the carrier, received the last item. To exercise your right of cancellation, you must inform us (mokebo GmbH, Flandrische Straße 2, 50674 Köln, Germany, hello@mokebo.de, phone: +4915125723990 (WhatsApp support only)) by means of a clear statement (e.g., a letter sent by post, fax, or email) of your decision to cancel this contract. You can use the sample cancellation form enclosed for this purpose, but it is not required. To meet the cancellation deadline, it is sufficient that you send your notice of cancellation before the cancellation period expires.

Effects of cancellation
If you cancel this contract, we will refund all payments we have received from you, including delivery costs (with the exception of any additional costs resulting from your choice of a delivery method other than the cheapest standard delivery we offer), without undue delay and no later than 14 days from the day we receive your cancellation notice. We will use the same payment method you used for the original transaction, unless we have expressly agreed otherwise with you; you will not be charged any fees for this refund. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or deliver the goods to the appropriate returns warehouse without undue delay and no later than 14 days from the day you notify us of the cancellation of this contract:

  • Wood and case furniture: procontour möbel GmbH & Co. KG c/o mokebo GmbH, Detmolder Str. 210, 33397 Rietberg
  • Rugs: Paxpeed c/o mokebo GmbH, Brauereistraße 42, 56170 Bendorf
  • All other items: mokebo GmbH, Uferring 3, 14974 Ludwigsfelde

The deadline is met if you send the goods before the 14-day period expires.

You bear the direct cost of returning the goods. Return shipping costs depend on the type of item and its value (according to your invoice amount):

Parcel shipments – returns from Germany:

  • Item value under €100: €6.90
  • Item value €100–400: €12.90
  • Item value over €400: €19.90

Parcel shipments – returns from abroad (AT, NL, etc.):

  • Item value under €100: €9.90
  • Item value €100–400: €16.90
  • Item value over €400: €24.90

Freight shipments (sofa, pickup by appointment):

  • Germany & abroad: €139.00

These costs apply regardless of the number of packages returned. This rule does not apply if the goods were delivered with defects. You are only liable for any loss in value of the goods if this loss results from handling not necessary for inspecting the condition, properties, and functionality of the goods.

Sample cancellation form
(If you want to cancel the contract, please fill out this form and send it back.)

To mokebo GmbH, Flandrische Straße 2, 50674 Köln, hello@mokebo.de, Germany
I/we () hereby cancel the contract I/we () concluded for the purchase of the following goods ()/for the provision of the following service ()
Ordered on ()/received on ()
Name of consumer(s)
Address of consumer(s)
Signature of consumer(s) (only for notice on paper)
Date
(*) Delete as applicable.

Withdrawal policy

You have the right to cancel this contract within 30 days without giving any reason. The cancellation period will expire after 30 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good. To exercise the right to cancel, you must inform us (mokebo GmbH, Flandrische Straße 2, 50674 Köln, Deutschland, hello@mokebo.de, Phone: +49 15125723990 (WhatsApp support only)) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model cancellation form, but it is not obligatory. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to cancel this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall return the goods promptly and in any event no later than 14 days from the day on which you inform us of your decision to cancel this contract. Please return the goods to the appropriate returns warehouse:

  • Wooden and box furniture: procontour möbel GmbH & Co. KG c/o mokebo GmbH, Detmolder Str. 210, 33397 Rietberg
  • Rugs: Paxpeed c/o mokebo GmbH, Brauereistraße 42, 56170 Bendorf
  • All other items: mokebo GmbH, Uferring 3, 14974 Ludwigsfelde

The deadline is met if you send back the goods before the period of 14 days has expired.

You bear the direct costs of returning the goods. The return shipping costs depend on the type of goods and the value of the returned items (as per your invoice amount):

Parcel goods – Returns from Germany:

  • Value below €100: €6.90
  • Value €100 – €400: €12.90
  • Value above €400: €19.90

Parcel goods – Returns from abroad (AT, NL etc.):

  • Value below €100: €9.90
  • Value €100 – €400: €16.90
  • Value above €400: €24.90

Freight goods (sofa, collection by prior appointment):

  • Germany & abroad: €139.00

These costs apply regardless of the number of parcels returned. This does not apply if the goods were delivered defective. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

Model cancellation form
(If you want to cancel the contract, please fill out the form below and send it back to us.)

To mokebo GmbH, Flandrische Straße 2, 50674 Köln, Deutschland, hello@mokebo.de
I/We () hereby give notice that I/we () cancel my/our () contract of sale of the following goods ()/for the supply of the following service ()
Ordered on (
)/received on ()
Name of consumer(s)
Address of consumer(s)
Signature of consumer(s) (only if this form is notified on paper)
Date
(
) Delete as appropriate