Accessibility statement
Last updated: 19 August 2026
1. What this statement covers
This statement covers the mokebo online shop in all its country versions (mokebo.de, mokebo.at, mokebo.nl, mokebo.be, mokebo.fr and mokebo.lu) and every page involved in making a purchase: home page, category pages, product pages, search, cart, checkout and customer account, plus the order and shipping confirmations we send you by email.
It tells you what in the shop is accessible, what is not yet, and how to reach us if you run into a barrier.
The legal basis is the German Accessibility Strengthening Act (Barrierefreiheitsstärkungsgesetz, BFSG) and its ordinance (BFSGV). The information follows Section 14(1) no. 2 BFSG in conjunction with Annex 3 no. 1.
2. Who runs the shop
mokebo GmbH
Flandrische Straße 2, 50674 Cologne, Germany
Managing Director: Philip Kehela
Commercial register: Amtsgericht Köln (Cologne Local Court), HRB 94179
VAT ID: DE317701574
Email for accessibility questions: barrierefrei@mokebo.de
Full provider details are in the legal notice.
3. What we sell and how ordering works
mokebo sells furniture and home accessories: wardrobes, chests of drawers, sideboards, shelving, desks, bean bags, poufs, rugs, lamps, cushions and blankets.
You find a product through the navigation, the search or a category page. On the product page you choose the version, for example colour, size or fabric. Price and delivery time update accordingly. The button adds the product to your cart, and a panel opens showing what is in it. At checkout you enter your delivery address, choose a payment method and place the order. You then receive a confirmation by email.
Checkout and customer accounts run on software provided by Shopify. See section 6.
4. Which requirements apply
The binding standards are Sections 12, 19, 20 and 21 BFSGV, covering, among other things, identification, security and payment as well as the functional performance criteria. For technical detail we use the EN 301 549 standard, which for websites refers to WCAG version 2.1, level AA.
5. How the shop meets these requirements
The shop does not yet fully meet WCAG 2.1 level AA. Section 6 lists where it falls short.
What works:
- Keyboard. You can use the keyboard for the purchase path: open the menu, reach categories and products, choose a version, add to cart, go to checkout. A skip link at the top of the page takes you straight to the content. A visible focus outline shows which element has keyboard focus. Inside the shop's menus and panels, focus stays put until you close them with Escape; it then returns.
- Markup for screen readers. Pages are structured with headings and regions. Almost all product images have alternative text; the exceptions and the quality of those texts are in section 6. Since 19 August 2026 adding a product to the cart is announced, and the cart panel announces itself as a dialog.
- Zoom. At 400% zoom the pages we checked remain usable. Content reflows and no horizontal scrolling is required. Checked on the home page, a category page, a product page and the cart.
- Motion. We found no flashing content on the pages we checked. Videos start muted. A pause control for content that advances on its own is still missing — see section 6.
- Forms. In the forms we checked — search, newsletter, contact and login — input fields are labelled, required fields are marked and errors are explained in plain language. Name and email fields are marked up so the browser can fill them in.
Functional performance (Section 21 BFSGV). The law requires at least one usable way through the shop for every kind of impairment. For sight, hearing, motor control and speech that way exists: on the product pages we checked, every colour and fabric swatch is labelled with its name in text, for example “Soft corduroy in olive”, so the choice does not rest on colour perception alone. Buying requires neither hearing nor speech input, and everything essential outside checkout and the customer account can be operated by keyboard. Where contrast values still fall short of the minimum, section 6 says so. We have not yet assessed cognitive impairments or privacy when using assistive tools; we will cover both in the next round.
6. What is not yet accessible
Some areas do not yet fully meet the requirements. This mainly concerns colour contrast for small text, the heading structure in some sections, and third-party content — the review widget, the cookie notice, and checkout and customer accounts, which run on Shopify software. We are working through these. In addition, some product images have no alternative text or text that is not adequate, and the benefits bar that advances on its own cannot yet be paused.
For third-party content we can influence colours and wording, not the structure. We have raised the review widget issues with its provider.
We have not yet finished checking how the shop behaves when text and line spacing are changed, or whether videos with speech have captions.
If you get stuck anywhere, get in touch using the details in section 8. We fix what is within our control; where the content comes from a third party, we pass your report on to them.
7. What we are doing
On 19 August 2026 we released a first round of corrections: removed an invalid ARIA attribute from the product labels, labelled the search button, marked the cart panel as a dialog and added the announcement when something is added, marked up the main content correctly, and prepared form fields for autofill.
Next we will work through the points in section 6, starting with contrast, headings and the benefits bar that advances on its own.
This statement is based on a self-assessment carried out on 19 August 2026.
We keep the test record and will provide it to the market surveillance authority on request.
We review the shop at least once a year and after any major changes to it.
8. Reporting a barrier
If you are stuck, or you need information in a different format, write to us.
Email: barrierefrei@mokebo.de
Phone: +49 151 257 239 90 (also via WhatsApp)
Post: mokebo GmbH, Flandrische Straße 2, 50674 Cologne, Germany
We will acknowledge your message and reply as soon as we can. On request we will call you back or send information in a different format.
9. Conciliation and market surveillance
You can contact the competent authority at any time, including without contacting us first. If you state that a breach prevents you from using the shop, or limits your use of it, the authority must open proceedings against us on your application (Section 32 BFSG), and you may appoint a recognised association to act for you.
You can also apply for free conciliation (Section 34 BFSG): Schlichtungsstelle under Section 16 BGG at the office of the German Federal Government Commissioner for Matters relating to Persons with Disabilities, Mauerstraße 53, 10117 Berlin, info@schlichtungsstelle-bgg.de.
Competent market surveillance authority:
Marktüberwachungsstelle der Länder für die Barrierefreiheit von Produkten und Dienstleistungen – Anstalt öffentlichen Rechts (MLBF AöR)
Carl-Miller-Straße 6, 39112 Magdeburg, Germany
Phone: +49 391 289 230 23
Email: kontakt@mlbf-barrierefrei.de
For the country versions outside Germany, the national implementation of the European Accessibility Act applies. We will name the competent body in your country on request.
