Returns and claims registration
Claim
Missing part?
Damage?
Wrong item?
Returns
Not happy with it?
Doesn't fit?
Changed your mind?
Return instructions
Use your order number and the zip code from your shipping address to initiate a return. You can enter either your mokebo order number (MKB-... / SPFY-...) or your marketplace order number.
Click on return, enter the quantity of products you'd like to send back, and select a specific return reason. Feel free to share any additional details with us in the notes field.
Once we receive your return, you'll automatically get return labels by email. You don't need to include a return slip with your package. You'll receive your refund as soon as your return arrives with us. It's processed to your original payment method minus return shipping costs.
Claim & replacement parts guide
Use your order number and delivery address zip code to file a claim. You can enter your mokebo order number (MKB-... / SPFY-...) or your marketplace order number.
Click on "Return," specify the quantity of items you'd like to return, and select a return reason. If there's damage to a wood piece, select the damaged parts and let us know whether you'd prefer a replacement part or a refund. Then upload photos of all damaged areas.
Once we receive your claim, we'll get back to you promptly by email.
Still have questions?
We're happy to offer you replacement parts or a discount. To proceed, please complete all necessary steps of the return process and let us know whether you'd prefer replacement parts or a discount.
We're happy to send you the missing parts. Please complete all the necessary steps for filing a claim and indicate that you'd like replacement parts.
Of course, we'll exchange any item that was delivered incorrectly. Please complete all the necessary steps for filing a claim and note in your request that you'd like an exchange.
When you submit a warranty claim, you can choose between replacement parts and a price reduction.
Please note that returns are only accepted within 30 days.
Unfortunately, this isn't currently available through the portal. Please reach out to us at hello@mokebo.de.
